These Terms of Use ("Terms") govern your use of ("Website") and the purchase of merchandise from the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
  1. Acceptance of Terms
    • By using the Website, you affirm that you are of legal age to enter into these Terms, or that you have obtained parental or guardian consent to use the Website. You also acknowledge that you have read, understood, and agree to be bound by these Terms.
  2. Merchandise and Orders
    • Product Listings: The Website may display merchandise listings for sale. We make reasonable efforts to provide accurate and up-to-date information, but we do not guarantee the accuracy, completeness, or availability of any products listed on the Website.
    • Orders: When you place an order through the Website, you are making an offer to purchase the merchandise at the specified price. We reserve the right to accept or reject your order at our discretion.
    • Pricing: Prices for merchandise are subject to change without notice. We are not responsible for pricing errors or inaccuracies.
  3. Payment
    1. Payment Methods: We accept various payment methods as specified on the Website. You agree to provide accurate and complete payment information.
    2. Billing: By providing your payment information, you authorize us to charge the specified amount to your chosen payment method.
  4. Shipping and Delivery
    1. Shipping: We will ship merchandise to the address provided during the ordering process. Shipping times and methods may vary and are specified on the Website.
    2. Risk of Loss: Risk of loss and title for merchandise pass to you upon our delivery to the carrier.
  5. Returns and Refunds
    1. Our return and refund policy is outlined separately on the Website.
  6. Intellectual Property
    1. Ownership: All content on the Website, including text, images, graphics, logos, and trademarks, is the property of notNeutral or its licensors and is protected by intellectual property laws.
    2. Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal, non-commercial purposes.
  7. Privacy
    • Our Privacy Policy, available on the Website, explains how we collect, use, and protect your personal information.
  8. Disclaimer of Warranties
    • We make no representations or warranties about the accuracy, completeness, or suitability of the Website or the merchandise for any purpose. The Website is provided "as is" and "as available" without warranties of any kind.
  9. Limitation of Liability
    • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or the merchandise, even if we have been advised of the possibility of such damages.
  10. Governing Law and Jurisdiction
    • These Terms of Use are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action, dispute, or proceeding arising out of or related to these Terms or your use of this website shall be venued in the state or federal courts located within the State of California, and you consent to the exclusive jurisdiction and venue of these courts. You waive any objection to such jurisdiction or venue based on forum non-conveniens or any other legal theory.
  11. Changes to Terms
    • We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting on the Website. You are responsible for reviewing these Terms periodically.
  12. Contact Us

International Distributors

notNeutral works with over twenty distributors around the world. For wholesale pricing and product availability, please contact your nearest distributor directly.


Hale Imports

Frenchs Forest, NSW

+61 2 9451 2822


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